Your access to and use of the products and/or Services offered by Conversations with Spirit, a division of Remember Inc., is conditioned upon your acceptance of and compliance with these Terms. Each use by you shall constitute and be deemed your unconditional acceptance of the Terms. If you do not agree to these Terms, you should not use the products and/or Services offered by Conversations with Spirit. These Terms may be modified at any time by Remember Inc. upon posting of the modified Terms. You can view the most recent version of these Terms at any time at www.conversationswithspirit.com. Each use by you shall constitute and be deemed your unconditional acceptance of the Terms and your continued use of the products and/or Services signifies and confirms your acceptance of any modifications made to the Terms. These Terms apply to all visitors, users, guests, third-parties and others who wish to access and/or use the Service, either directly or indirectly through the use of your account and password.

The contents, products, and Services provided by Conversations with Spirit, are offered as a perspective. You are not obligated, in any way, to adopt this perspective as your own. All contents published by Conversations with Spirit and its representatives, including that contained in private sessions and group events, are not intended to be a substitute for professional advice such as from a medical doctor, psychiatrist, counsellor or therapist of any kind. This work is not intended to diagnose, treat, cure or prevent any condition whether medical, psychological, or health related. Under no circumstances can you hold Conversations with Spirit or its representatives liable for any actions you take and the consequences thereof. You agree not to hold Conversations with Spirit or any other division of Remember Inc. liable for any loss or cost incurred by you or any person related or associated with you as a result of materials offered by Conversations with Spirit or its representatives. Results are determined entirely by your own initiative. Therefore, results are not guaranteed.

Conversations with Spirit and its representatives respect the right to privacy. All information shared through the website, at events, and during private sessions is held in strict confidence. Your personal information is never sold, traded, nor given away.


When you create an account with us, you guarantee that you are 18 years or older, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the site. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. We reserve the right to refuse Service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.


Some of the products and Services offered through Remember Inc. may be offered as subscriptions. There are no free trial periods or sign-up fees associated with subscription products and/or Services unless otherwise specified. After a customer has purchased a subscription, they can view the details of, and manage the subscription from, their My Account page.

After the initial payment for a subscription has been processed, the subscription is transitioned to the Active status. This status indicates the subscription will renew or expire at a given time in the future.

Subscription renewals take place automatically on subscription products and/or Services unless otherwise specified. With a renewable subscription, a recurring payment is charged without involvement from the customer or Remember Inc. The subscription processes the payment with the payment gateway used to purchase the subscription. For example, PayPal processes the recurring payment if the subscription was purchased via PayPal and Stripe processes the recurring payment if the subscription was purchased directly on the site using a credit card. If a recurring payment fails, the subscription is put on hold until payment goes through or cancelled in the event of multiple failed payment attempts. Only recurring coupons applied at the start of a subscription will discount renewal payments as the customer is not involved in the renewal payment directly.

Renewal payment dates are calculated as being the next payment date based on the date of the latest payment and not the time the payment is processed. This is to ensure the subscriber receives access to the subscription for the full period of each renewal. For example, if a monthly subscription product is purchased on the 1st of January, and it renews on the 1st of February, the next renewal payment date is calculated as the 1st of March. If the automatic renewal payment fails on the 1st of March and the customer then manually pays for the renewal on the 3rd of March, the next payment date is the 1st of April, not the 3rd of April, to ensure it continues to be processed on the 1st of the month and no additional energetic debt is accumulated for late payment through term extension.

A subscription is placed On-Hold when an associated order is awaiting payment, or it has been manually suspended by the store owner or customer. A subscription can remain On-Hold indefinitely. If it was manually suspended, it will need to be manually reactivated. If it was suspended awaiting payment, it will be reactivated once that payment is processed. When a subscription is On-Hold, the user associated may no longer be granted access to the corresponding subscription product and/or Service.

When a subscription is manually cancelled by the customer, its status is not usually transitioned to Cancelled immediately. If the subscription has a pre-paid term that has not been provided yet, the subscription will be assigned the Pending Cancellation status. During this time, the user associated with the subscription will continue to have access to the subscription product and/or Service. When the pre-paid term ends, the subscription’s status will be transitioned to Cancelled. There are no refunds nor pro-rated refunds in the case of manual subscription cancellations mid-payment term. The Cancelled status is assigned to subscriptions with the Pending Cancellation status when they reach the end of their pre-paid term.

Customers can reactive previously purchased subscriptions from the My Account page once logged in.


By creating an account on our site, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we may send.

Audio/Video Recording

By using and/or accessing the products and/or Services offered by Conversations with Spirit, you expressly consent to the recording of any and all audio and video data collected from your device and of your name, image, voice and likeness in connection with the recording of audio and/or video content. By engaging in products and/or Services offered by Conversations with Spirit, you further acknowledge and agree that the audio and/or video capturing technology used captures voluntary and involuntary video and audio recordings.


All prices are in Canadian dollars unless otherwise specified.

Cancellation Policy

Conversations with Spirit reserves the right to cancel the offer of any products and/or Services at any time for reasons including but not limited to: product or Service availability, errors in the description or price of the product or Service, error in your order or other reasons. If Conversations with Spirit cancels a product or Service of which you are to be a participant, you will receive notice of said cancellation with reasonable notice. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Refund Policy

Unless otherwise specified, there are no refunds for any purchases made to Conversations with Spirit, whether purchases are made directly via this site or when invoiced directly.

Privacy Policy

This privacy statement provides details about the personal information that we collect and the ways it is used.

What information we collect


When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address, and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, consider not uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article on the site, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you edited. It expires after 1 day.

Embedded content from other websites

Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

For what we use your information

Any information we collect from you may be used in the following ways:

To personalize your experience. Your information helps us to better respond to you.
To improve our website. We update our website offerings, partially based on the information and feedback we receive from you.
To improve customer Service. Your information helps us to more efficiently respond to your customer Service requests.
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or Service requested by the customer.
To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as timely company news and announcements regarding related products and/or Services. Note: If, at any time, you would like to unsubscribe from receiving emails, we include unsubscribe instructions at the bottom of emails.
To administer a contest, promotion, survey, or other site feature.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order. We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Do we disclose any information to outside parties?

Visitor comments may be checked through an automated spam detection service. In addition, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website or conducting our business. We may also release your information when release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our Privacy Policy. When you agree to these terms as an individual user, and not on behalf of a company or legal entity, you are agreeing (with limited exception) to resolve any dispute between you and Remember Inc. through binding, individual arbitration rather than in court. Please review the section below on dispute resolution for details regarding arbitration.

Dispute Resolution and Governing Law for Individual Users

This section only applies if you are accessing or using the Service as an individual.
Governing Law: These Terms and any action related thereto will be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Except as otherwise expressly set forth in these Terms, the exclusive jurisdiction for all Disputes (defined below) that you and Remember Inc. are required to arbitrate will be the Provincial courts of Ontario, Canada and you and Remember Inc. each waive any objection to jurisdiction and venue in such courts.
Mandatory Arbitration of Disputes: We each agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Service (collectively, “Disputes”) will be resolved solely by binding, individual arbitration and not in a class, representative or consolidated action or proceeding. You and Remember Inc. agree that the laws of the Province of Ontario, Canada govern the interpretation and enforcement of these Terms, and that you and Remember Inc. are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms.
Exceptions: We both may seek to resolve a Dispute in small claims court if it qualifies; and we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.
The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability and scope of this arbitration agreement.
Arbitration Costs: Payment of all filing, administration and arbitrator fees will be governed by the applicable laws governing the Province of Ontario, and we won’t seek to recover the administration and arbitrator fees we are responsible for paying, unless the arbitrator finds your Dispute frivolous. If we prevail in arbitration, you will pay all of our attorneys’ fees and costs. If you prevail in arbitration, you will pay all of your attorneys’ fees and expenses.
Injunctive and Declaratory Relief: Except as provided above, the arbitrator shall determine all issues of liability on the merits of any claim asserted by either party and may award declaratory or injunctive relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the extent that you or we prevail on a claim and seek public injunctive relief (that is, injunctive relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the public), the entitlement to and extent of such relief must be litigated in a civil court of competent jurisdiction and not in arbitration. The parties agree that litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.
Class Action Waiver. You and Remember Inc. agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, if the parties’ dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.
Severability. With the exception of any of the provisions in the Class Action Waiver, if an arbitrator or court of competent jurisdiction decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms will still apply.

Dispute Resolution and Governing Law for Companies or Legal Entities
This section only applies if you are accessing or using the Service on behalf of a company or legal entity.
Governing Law and Forum Choice: These Terms and any action related thereto will be governed by the laws of the Province of Ontario, Canada. The exclusive jurisdiction for all dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Service will be the courts located in the Province of Ontario, Canada, and you and Remember Inc. each waive any objection to jurisdiction and venue in such courts.

Changes to our Privacy Policy and/or Terms of Service

When we change our Privacy Policy and/or Terms of Service, we post those changes on this page. The contents of this page have been last modified on 10/09/2023.